Any work is a process. The process may consist of several related tasks, performed by various people, across sections, leading to the final deliverable. For example, any software development project might include activities like liaison with the clients, attending meetings, taking minutes, documentation, adherence to procedures and norms, team formation, interaction between teams, report generation, testing, packaging and the final release and closing of the project. it should also be noted here that these tasks are performed by a number of people. i real-life situations, one may often have to take up the role of others when situations demands.

Of all the various tasks, handling telephone calls is perhaps the most common and frequently performed one. Good telephone services helps to keep customers and to get new ones, Following are some of the things you can do while handling telephone calls:

– Be prompt in answering. Make sure the telephone is answered within three rings.
– Do not make the caller wait too long. Incoming callers should never be left waiting “on hold” which id often very irritating to a caller.
– Have a ‘willing to help’ attitude. Build relationship with callers by coming across as friendly, pleasant and willing to help. For Example, “Thanks For Calling, Please feel free to call again” and “Is there any way i can help you?”.
– Messages left on answering machines ,ust be responded to promptly.

Apart from the above, make sure that you do not entertain personal calls while at work. Most organizations do not appreciate receiving personal calls.

The adaptation skills come in to play when one shifts from one role to the other, or from one situation to other. This is termed as the “Transition” stage. For example, there is transition stage between college life and professional career. Students would be expected to change and prepare themselves for more matured and responsible professional life.

While in college, many student are observed to be wearing casual dresses, not regular and punctual for classes, not attending certain sessions, not planning for exams seriously, not submitting assignments on time, etc. One does not plan activities ahead of time and primarily tend to take life easy. However, once on getting a job in any organization, things become different for fresh graduate. one is expected to be in formal dress or the dress code followed in particular organization and quickly adapt to the organization culture. Punctuality and prepared for all meetings, adaptation to various roles, application of training in real-time work environment, time management, team interaction skills, flexibility and customer focus, are some of the other important aspects expected of a fresh graduate in any organization. It is in this context that students go through a transition phase from college life to professional life. The faster one completes this transition, the more successful he or she would be in adapting to the work environment.